To check the status of your order, please use the Order Status
link on the top right of every page. To view the order information, enter the tracking number that was emailed to you when your order was placed. If you don't have your tracking number, enter your email address and a link will be sent to you shortly. If you have a problem accessing your order status, please contact customer service at firstname.lastname@example.org
or (800) 656-5662.
Placing an Order
The best way to place an order is through this website. Find your items by returning to the homepage and using the navigation categories on the left or by using the Search function at the top right of every page. On any individual item page, click the Add to Cart button to add that item to your shopping cart. You can continue shopping or choose Secure Checkout to complete your purchase. You will be guided through the checkout process step by step—shopping cart review, shipping options, payment, and confirmation.
The website accepts credit card payment by Visa and MasterCard only. We do not accept mail orders paid by checks or money orders, and we do not accept American Express or Discover.
If all the items you’ve ordered are in stock, clicking the Complete Purchase button (at the end of checkout) immediately sends your order to our warehouse for processing and shipping. Once the warehouse receives the order, it cannot be changed.
Back Order Policy
Occasionally the Knock Knock product(s) you covet may be out of stock. This will be indicated on the product page, which will display the estimated availability date and give you the option to request notification when the product is back in stock. We do not currently accept back orders. If you have any questions about out-of-stock items, please contact us at email@example.com
or (800) 656-5662.
We are required by the state of California to charge sales tax to any order being shipped to a California address.
Gift Messages and Wrapping
At this time, we do not offer this service. Any orders shipped to a third party will include a packing list (without prices) and the name of the individual who placed the order.
We do not currently offer gift certificates.
We do not stock inventory at our Venice office, and our warehouse does not provide order pickup services.