| 
SHIPPING POLICY
Shipping Rates and Times
We offer flat rate delivery to the contiguous United States. For orders shipping internationally or to Hawaii, Alaska, U.S. territories, PO boxes, or Military APO/FPO addresses, see here for how to determine your rate.Contiguous U.S. rates are based upon your order total and apply to both commercial and residential orders. When you proceed to check out, your order total will determine the rates and delivery services available. All flat rate shipping is provided by FedEx. Economy shipments are sent via FedEx SmartPost, which employs the U.S. Postal Service (USPS) for final delivery. Ground shipments are sent via FedEx Ground. Express shipments are sent via FedEx Next-Day, Two-Day, or Three-Day, depending on your selection.
When your package ships, you will receive a shipping notification email with a tracking number. You will be able to use that number to track your package both on the Knock Knock website and FedEx’s website.
All packages are shipped from Reno, Nevada. Processing and the FedEx delivery time ranges in the chart below represent business days, and are approximations
| DOMESTIC ORDERS | |||||
| Order Total | ECONOMY | GROUND | 3-DAY | 2-DAY | NEXT-DAY |
| $0‒$19.99 | $5.95 | $7.95 | $11.95 | $17.95 | $27.95 |
| $20‒$29.99 | $6.95 | $8.95 | $12.95 | $18.95 | $28.95 |
| $30‒$39.99 | $7.95 | $9.95 | $13.95 | $19.95 | $29.95 |
| $40‒$49.99 | $8.95 | $10.95 | $14.95 | $20.95 | $30.95 |
| $50‒$59.99 | FREE | $10.95 | $14.95 | $20.95 | $30.95 |
| $60‒$79.99 | FREE | $12.95 | $16.95 | $22.95 | $32.95 |
| $80‒$99.99 | FREE | $15.95 | $19.95 | $25.95 | $35.95 |
| $100‒$199 | FREE | $17.95 | $21.95 | $27.95 | $37.95 |
| $200‒$299 | FREE | $22.95 | $26.95 | $32.95 | $42.95 |
| $300 plus | FREE | $25.95 | $29.95 | $45.95 | $55.95 |
| Processing | 1‒3 days | <1 day** | |||
| Transit Days | West Coast: 4‒7* Midwest: 8‒9* East Coast: 9‒10* | West Coast: 1‒3* Midwest: 4‒5* East Coast: 5‒6* | 3 days | 2 days | 1 day |
| TOTAL | West Coast: 5‒10* Midwest: 9‒12* East Coast: 10‒13* | West Coast: 2‒6* Midwest: 5‒8* East Coast: 6‒9* | <4 days | <3 days | <2 days |
Transit Times
Delivery estimates in the chart above are based upon FedEx posted approximations and are subject to change without notice (due to weather, unforeseen circumstances, etc.).Packages sent via FedEx SmartPost will be delivered by your local U.S. Post Office (USPS) and typically reach their domestic destination within one to two weeks. Neither FedEx, USPS, nor Knock Knock can guarantee delivery times via SmartPost services, especially during the holidays. Approximate delivery times for FedEx SmartPost transit and processing times appear in the chart above.
During the winter holidays, the USPS is notoriously slow. Customers who select FedEx SmartPost for shipping should expect additional delays. If your order must be delivered before December 25, consider other shipping options to ensure your package is delivered on time.
Shipping Outside the Contiguous U.S.
Shipping rates for orders shipping to Hawaii, Alaska, U.S. territories, PO boxes, and Military APO/FPOs are based on method, weight, and distance from Reno, Nevada. You can estimate shipping costs by using our shipping calculator, accessible from your Shopping Cart.After you’ve filled your Shopping Cart, click the Shopping Cart button located in the upper-right corner of every page. Your cart details will appear, displaying your chosen items. Enter your Billing/Shipping Address (country and zip are required) and then click the Calculate button under Delivery Options.
Orders shipping to PO boxes or APO/FPO addresses must be sent Economy (via FedEx SmartPost), which employs the USPS for final delivery.
International Shipping
FedEx International and standard postal service shipping are available for select countries in Europe and Asia. Shipping rates are based on carrier, weight, size, and destination. You can estimate shipping costs by using our shipping calculator, accessible from your Shopping Cart.To estimate shipping, fill your Shopping Cart with your chosen items, and then click the Shopping Cart button located in the upper-right corner of every page. Your cart details will appear, displaying your chosen items. Enter your Billing/Shipping Address (country and zip at a minimum) and then click the Calculate button under Delivery Options.
Standard postal service packages cannot be tracked. Knock Knock is not responsible for lost, stolen, or otherwise missing packages shipped via standard postal service. Packages sent internationally via standard airmail typically arrive within two weeks, although it can sometimes take as long as eight.
Packages sent via FedEx International can be tracked and typically arrive within three to five business days after leaving our warehouse.
We currently ship to the following international countries: Afghanistan, Albania, Argentina, Australia, Austria, Belgium, Brazil, Brunei Darussalam, Canada, Chile, Colombia, Cyprus, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Hong Kong Special Administrative Region of China, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Democratic People’s Republic of Korea, Kuwait, Latvia, Lithuania, Malaysia, Malta, Marshall Islands, Mauritius, Mexico, the Netherlands, New Zealand, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russian Federation, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Province of China, Thailand, Turkey, United Arab Emirates, United Kingdom of Great Britain and Northern Ireland.
If your country is not on either of the above lists, please email weborders@knockknockstuff.com or call (800) 656-5662 and we will do our best to accommodate your request.