FREQUENTLY ASKED QUESTIONS
- Contact Us
- Order Information
- Shipping & Delivery
- Website Features
Contact InformationFor detailed info on how to contact us, please visit our Contact Information page.
Business HoursWe are open Monday through Friday from 8:30 a.m. to 4:30 p.m. PST. In this electronic era, you may also fax, email, or leave a phone message 24 hours a day.
Order StatusTo check the status of your order, please use the Order Status link on the top right of every page. To view the order information, enter the tracking number that was emailed to you when your order was placed. If you don't have your tracking number, enter your email address and a link will be sent to you shortly. If you have a problem accessing your order status, please contact customer service at firstname.lastname@example.org or call (800) 656-5662.
Placing an OrderThe best way to place an order is through this website. Find your items by returning to the homepage and using the navigation categories on the left or by using the Search function at the top right of every page. On any individual item page, click the Add to Cart button to add that item to your shopping cart. You can continue shopping or choose Secure Checkout to complete your purchase. You will be guided through the checkout process step by step—shopping cart review, shipping options, payment, and confirmation.
Payment MethodsThe website accepts credit card payment by Visa and MasterCard only. We do not accept mail orders paid by checks or money orders, and we do not accept American Express or Discover.
Order ChangesIf all the items you’ve ordered are in stock, clicking the Complete Purchase button (at the end of checkout) immediately sends your order to our warehouse for processing and shipping. Once the warehouse receives the order, it cannot be changed.
Back Order PolicyOccasionally the Knock Knock product(s) you covet may be out of stock. This will be indicated on the product page, which will display the estimated availability date and give you the option to request notification when the product is back in stock. We do not currently accept back orders. If you have any questions about out-of-stock items, please contact us at email@example.com or call (800) 656-5662.
Sales TaxWe are required by the state of California to charge sales tax to any order being shipped to a California address.
Gift Messages and WrappingKnock Knock proudly offers gift messages on any order, however, at this time gift wrapping is unavailable. To enter a personalized message, simply find the Gift Message field under Shipping Address on the Checkout page. Your message will be printed onto the box packing slip along with your name and a list of items in your order (prices are not displayed).
Gift CertificatesWe do not currently offer gift certificates.
Will-Call ServicesWe do not stock inventory at our Venice office, and our warehouse does not provide order pickup services.
Return PolicyUnused, unopened merchandise in original packaging and pristine condition can be returned for a refund or exchange within 30 days of the customer’s receipt of order. Returns due to no fault of Knock Knock will be subject to a 15% restocking fee. Shipping costs will not be refunded. For policies on returns of defective and/or damaged goods, see the Damaged and/or Defective Products section below.
Please follow the instructions below for ALL returns:
1. Contact customer service at firstname.lastname@example.org or call (800) 656-5662 to obtain a Return Authorization Number (RA#). Please write this number on the box or on the address label. Packages received without an RA# will be refused and returned to sender.
2. Packages must be shipped via insured U.S. mail or the traceable parcel carrier of your choice (such as FedEx or UPS). CODs will not be accepted.
3. Knock Knock is not responsible for any packages lost by the carrier. Knock Knock will refund ground shipping costs for those items that were shipped in error or received damaged and/or defective.
4. Send the package to:
Return Authorization No. ___
1635-B Electric Avenue
Venice, CA 90291
5. Keep a record of your shipment until you have received a refund or replacement.
For additional information on our return policies, please contact customer service at email@example.com or call (800) 656-5662.
Return AuthorizationsAll returns require a Return Authorization Number (RA#). Any package returned without an RA# will be refused and returned to sender. Please see our Return Policy above for instructions.
Damaged and/or Defective ProductsItems shipped in error or received damaged can be returned for refund or exchange within 5 days of customer’s receipt of order. Knock Knock will refund ground shipping costs for the return of any item shipped in error or received damaged and/or defective. Damaged packaging should be kept for inspection by the carrier. Please see our Return Policy above for notification and shipping instructions.
WarrantiesAny product purchased on knockknockstuff.com is guaranteed to be free from defects for a period of 90 days from receipt of your order. If you think your product is defective within the 90-day period, please contact customer service at firstname.lastname@example.org or call (800) 656-5662 to arrange for a refund or exchange. Please see our Return Policy above for instructions.
If you did not purchase the item on our website, please contact the retail store where you made your purchase.
Shipping Rates and TimesWe offer flat rate delivery to the contiguous United States. For orders shipping internationally or to Hawaii, Alaska, U.S. territories, PO boxes, or Military APO/FPO addresses, see here for how to determine your rate.
Contiguous U.S. rates are based upon your order total and apply to both commercial and residential orders. When you proceed to check out, your order total will determine the rates and delivery services available. All flat rate shipping is provided by FedEx. Economy shipments are sent via FedEx SmartPost, which employs the U.S. Postal Service (USPS) for final delivery. Ground shipments are sent via FedEx Ground. Express shipments are sent via FedEx Next-Day, Two-Day, or Three-Day, depending on your selection.
When your package ships, you will receive a shipping notification email with a tracking number. You will be able to use that number to track your package both on the Knock Knock website and FedEx’s website.
All packages are shipped from Reno, Nevada. Processing and the FedEx delivery time ranges in the chart below represent business days, and are approximations
|Processing||1‒3 days||<1 day**|
|Transit Days||West Coast: 4‒7*
East Coast: 9‒10*
|West Coast: 1‒3*
East Coast: 5‒6*
|3 days||2 days||1 day|
|TOTAL||West Coast: 5‒10*
East Coast: 10‒13*
|West Coast: 2‒6*
East Coast: 6‒9*
|<4 days||<3 days||<2 days|
Transit TimesDelivery estimates in the chart above are based upon FedEx posted approximations and are subject to change without notice (due to weather, unforeseen circumstances, etc.).
Packages sent via FedEx SmartPost will be delivered by your local U.S. Post Office (USPS) and typically reach their domestic destination within one to two weeks. Neither FedEx, USPS, nor Knock Knock can guarantee delivery times via SmartPost services, especially during the holidays. Approximate delivery times for FedEx SmartPost transit and processing times appear in the chart above.
During the winter holidays, the USPS is notoriously slow. Customers who select FedEx SmartPost for shipping should expect additional delays. If your order must be delivered before December 25, consider other shipping options to ensure your package is delivered on time.
Shipping Outside the Contiguous U.S.Shipping rates for orders shipping to Hawaii, Alaska, U.S. territories, PO boxes, and Military APO/FPOs are based on method, weight, and distance from Reno, Nevada. You can estimate shipping costs by using our shipping calculator, accessible from your Shopping Cart.
After you’ve filled your Shopping Cart, click the Shopping Cart button located in the upper-right corner of every page. Your cart details will appear, displaying your chosen items. Enter your Billing/Shipping Address (country and zip are required) and then click the Calculate button under Delivery Options.
Orders shipping to PO boxes or APO/FPO addresses must be sent Economy (via FedEx SmartPost), which employs the USPS for final delivery.
International ShippingFedEx International and standard postal service shipping are available for select countries in Europe and Asia. Shipping rates are based on carrier, weight, size, and destination. You can estimate shipping costs by using our shipping calculator, accessible from your Shopping Cart.
To estimate shipping, fill your Shopping Cart with your chosen items, and then click the Shopping Cart button located in the upper-right corner of every page. Your cart details will appear, displaying your chosen items. Enter your Billing/Shipping Address (country and zip at a minimum) and then click the Calculate button under Delivery Options.
Standard postal service packages cannot be tracked. Knock Knock is not responsible for lost, stolen, or otherwise missing packages shipped via standard postal service. Packages sent internationally via standard airmail typically arrive within two weeks, although it can sometimes take as long as eight.
Packages sent via FedEx International can be tracked and typically arrive within three to five business days after leaving our warehouse.
We currently ship to the following international countries: Afghanistan, Albania, Argentina, Australia, Austria, Belgium, Brazil, Brunei Darussalam, Canada, Chile, Colombia, Cyprus, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Hong Kong Special Administrative Region of China, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Democratic People’s Republic of Korea, Kuwait, Latvia, Lithuania, Malaysia, Malta, Marshall Islands, Mauritius, Mexico, the Netherlands, New Zealand, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russian Federation, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Province of China, Thailand, Turkey, United Arab Emirates, United Kingdom of Great Britain and Northern Ireland.
If your country is listed above, please email email@example.com or call (800) 656-5662 and we will do our best to accommodate your request.
International FeesThe shipping costs reflected during the checkout process do not include import fees, taxes, customs duties, brokerage fees, distribution fees, or any other charge applied by institutions and organizations other than Knock Knock. The customer is solely responsible for these fees and any other additional fees that may apply. Please check with your local customs agency for more information; unfortunately, we cannot quote these costs for you.
InformationAll Knock Knock products are available to wholesale accounts; indeed, wholesale is the lion’s share of our business, and we love our noble retailers. Please email firstname.lastname@example.org or call (800) 656-5662 for more information.
CatalogsTo receive a wholesale catalog, please visit our Become a Retailer page and complete the form—be sure to check the Request a Catalog box. If you’re legit, we will send you a catalog and forward your information to your friendly future sales rep.
Sales RepsWe have sales reps across the United States. To contact a sales rep, please visit Become a Retailer and complete the form, or email us as email@example.com. Your information will be forwarded to the sales rep group servicing your area.
Minimum OrdersInitial wholesale orders have a $200 minimum and must be paid by credit card. The reorder minimum is $100.
Copyright, Licensing, and UsageAll content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Who’s There, Inc., and is protected by United States and international copyright laws.
To license Who’s There products or use Who’s There content in any form, please contact us at firstname.lastname@example.org or call (800) 656-5662 with the details of your request.
Product PricingRetail prices on knockknockstuff.com may be different than those at stores. Pricing may also differ from quotes in publicity and other sources. Prices are subject to change without notice. Shipping costs and associated fees are the responsibility of the customer and are in addition to advertised prices.
AvailabilityAll products are subject to availability and prior sale. Occasionally inventory discrepancies may incorrectly display items as available on our website. If this occurs, your order will be held and you will be notified of the error before your order is processed. If we cannot reach you by email or phone, your order will automatically be shipped without the available item.
Color RepresentationKnock Knock has made every effort to ensure that our website images represent actual product colors. With variations in monitors and other computer components, however, we cannot guarantee that the colors you see are accurate.
Security PolicyAt Knock Knock, protecting your information is a top priority. The use of Secure Sockets Layer (SSL) technology guarantees that shopping on knockknockstuff.com is secure. When you enter your credit card number, SSL encrypts all personal information, including your card number and your name and address.
To insure that any connection is secure, look at the lower right-hand or left-hand corner of your browser window after accessing a server. Depending on your browser, you will see an unbroken key or a closed lock to indicate that the SSL is active and your information secure. You can also look at the URL line of your browser: when accessing a secure server, the first characters of the site address will change from “http” to “https.”
The web server logs your IP address in standard server logs to help diagnose problems with our server and to administer our website.
Contact and Personal Information
We require some information for shipping and billing. We may on occasion use our email list to distribute our own promotional materials, though we will always include a clear mechanism for removal from future mailings. We will never sell, give away, or otherwise allow the use by others of our customer lists or information. Without explicit permission, we will not use addresses, phone numbers, or other personal information for purposes other than order processing.
Compliance with the Children's Online Privacy Protection Act (COPPA)
Who’s There, Inc., does not knowingly collect the personal information of persons under the age of 18. If Who’s There learns of any personal information collected of persons under the age of 18, it will immediately be deleted.
This site may contain links to other websites. Who’s There, Inc., is not responsible for the privacy practices or the content of such websites.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact:
1635-B Electric Avenue
Venice, CA 90291
When you visit knockknockstuff.com or send emails to Knock Knock, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Who’s There, Inc., and is protected by United States and international copyright laws.
License and Site Access
Who’s There, Inc., grants you a limited license to access and make personal use of this site but not to download (other than page caching) or modify it, or any portion of it, except by express written consent of Who’s There.
This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools.
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any purpose without express written consent of knockknockstuff.com.
You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or forms) of knockknockstuff.com or Who’s There without express written consent.
You may not use any meta-tags or any other “hidden text” utilizing Who’s There’s name or trademarks without the express written consent of Who’s There.
Any unauthorized use terminates the permission or license granted by Who’s There. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page at www.knockknockstuff.com so long as the link does not portray Who’s There or its products or services in a false, misleading, derogatory, or otherwise offensive matter.
You may not use any Who’s There logo or other proprietary graphic or trademark as part of the link without express written permission.
Rights and Responsibilities
If you use this site, you are responsible for restricting access to your computer. Who’s There, Inc., does sell products for children, but it sells them to adults who can purchase with a credit card. If you are under 18, you may use knockknockstuff.com only through a parent or guardian. Who’s There reserves the right to refuse service, remove or edit content, or cancel orders at its sole discretion.
By visiting knockknockstuff.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these conditions of use and any dispute that might arise between you and Who’s There, Inc.
Site Policies, Modification, and Severability
We reserve the right to make changes to our site, policies, and these conditions of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Contests and GiveawaysFor all contests and giveaways hosted at knockknockstuff.com, entrants must be 18 years old and U.S. residents to enter, unless otherwise noted.
Unfortunately, this means all of our contests and giveaways exclude Canadian and international entrants. Chance-to-win games are banned in Canada, with the exception of provincial lotteries, licensed casinos, and charity events. Many organizations still wish to sponsor contests, so they take advantage of a loophole in the law, which allows prizes to be given as long as the game is skill-based. In order to make a chance-based contest legal, a mathematical skills test is required so promotions companies can say that prizes were distributed on a the basis of skill (versus chance). At this time, Knock Knock elects to follow the law to the letter and therefore excludes Canadian residents from our contests and giveaways. We love our neighbors to the north, but administering math tests is not our chosen forte (we’d take words over numbers any day).
Tell a FriendIf you want to tell a friend (or enemy) about any of our items, go to the item’s product page and click on the Tell a Friend link. You’ll be prompted to enter your information, your friend’s name and email info, and your own personal message. They’ll receive an email with your message and a direct link to the product.
Notify Me When AvailableIf an item is out-of-stock and you’d like us to notify you when it becomes available, use our product notification function. On any out-of-stock product page, click the Notify Me When Available link located below the estimated arrival date. Enter your email address, and we’ll send you an email as soon as it becomes available.
Email SignupSign up for our email list by entering your email address in the form on the lower right at knockknockstuff.com and receive amazing offers, fascinating newsletters, and all other manner of good stuff.
About UsKnock Knock was founded on January 1, 2002, by Jen Bilik, with the mission of creating interesting, smart, well-designed gift and stationery products, along with anything else that might strike the Knock Knock fancy.
Our sensibility is proudly distinct, in contrast to the overwhelming homogenization and conservatism that characterize committee-created corporate product. We believe that many people are intelligent enough to appreciate wit, wordplay, and conceptual thinking, so we strive not to dumb down as we create.
At Knock Knock we enjoy our work and delight in infusing our product with the fun we feel while making it. We operate out of light-filled loft studios in Venice, California, a fantasy locale if ever there was one. Our team now numbers twenty-five, a lean, productive group of amazing people who do everything from creating our products and books to overseeing the all-important logistical dynamics of manufacturing, sales, and distribution.
Store LocatorTo find a store near you, click the Store Locator link in the top navigation bar. Enter your zip code and click the Search button to see stores in your area, displayed with phone number, address, and distance information.
If you’re looking for a specific product, we recommend contacting a store first to check availability. Unfortunately, Knock Knock isn’t able to tell you what a particular store has in stock.